Getting Support - ODBC Driver for SugarCRM

This document lists several ways you can find help with using ODBC Driver for SugarCRM describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for SugarCRM:

• You can find out more about ODBC Driver for SugarCRM installation or licensing by consulting Installation and License articles of this manual respectively.
• You can get community assistance and technical support on the Community Forum.
• You can get advanced technical assistance by ODBC Driver for SugarCRM developers through the ODBC Driver for SugarCRM Priority Support program.

Subscriptions

The ODBC Driver for SugarCRM Subscription program is an annual maintenance and support service for ODBC Driver for SugarCRM users.

Users with a valid ODBC Driver for SugarCRM Subscription get the following benefits:

• Product support through the ODBC Driver for SugarCRM Priority Support program
• Access to new versions of ODBC Driver for SugarCRM when they are released
• Access to all ODBC Driver for SugarCRM updates and bug fixes
• Notifications about new product versions

Priority Support

ODBC Driver for SugarCRM Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for SugarCRM-related questions from the ODBC Driver for SugarCRM developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for SugarCRM Subscription.

To get help through the ODBC Driver for SugarCRM Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

Your ODBC Driver for SugarCRM Registration number.
• Full ODBC Driver for SugarCRM edition name and version number. You can find the version number in DLL version information.
• Versions of the SugarCRM server and client you are using.
• A detailed problem description.
• If possible, ODBC Administrator Log, scripts for creating and filling in database objects, and the application using ODBC Driver for SugarCRM.

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected]