Getting Support

This page lists several ways you can find help with using EntityDAC and describes the EntityDAC Priority Support program.

Support Options

There are a number of resources for finding help on installing and using EntityDAC.

• You can find out more about EntityDAC installation or licensing by consulting the Licensing and Installation sections.
• You can get community assistance and technical support on the EntityDAC Community Forum.
• You can get advanced technical assistance by EntityDAC developers through the EntityDAC Priority Support program.

If you have a question about ordering EntityDAC or any other Devart product, please contact [email protected].

EntityDAC Priority Support

EntityDAC Priority Support is an advanced product support service for getting expedited individual assistance with EntityDAC-related questions from the EntityDAC developers themselves. Priority Support is carried out over email and has two business days response policy. Priority Support is available for users with an active EntityDAC Subscription.

To get help through the EntityDAC Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

• The version of Delphi you are using.
• Your EntityDAC Registration number.
• Full EntityDAC edition name and version number. You can find both of these in the About sheet of TEntityConnection Editor or from the EntityDAC | About menu.
• A detailed problem description.
• If possible, a small test project that reproduces the problem. It is recommended to use Scott or SYS schema objects only. Please include definitions for all and avoid using third-party components.