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I sent this to [email protected] and haven't heard back for two days. Usually you guys are good about responding, so I'll try this.

I recently changed my AD password, and now get “Invalid Credentials” when logging into RA. I restarted the service, did Update from Active Directory” in RA, and nothing seemed to help. (all logged in as Admin). Finally, I deleted my account in the attempt to re-add it, but even though we have a 10 user license and there are 9 users, it says “Current license does not allow you to add more users.” Looking at the license page, I see three licenses:

1) Paid, 10 users, unlimited days, "The subscription does not extend to the current product version"
2) Trial, unlimited users, expired
3) Free, 3, unlimited

Does this mean we installed a server version not supported? If so what version does my license support? Why did it allow me to get into this situation? Should I have somehow deleted the other licenses? Please advise.

I updated the timeout in the settings.xml and things have quieted down.

We turned on e-mail notifications today and were promptly flooded with hundreds of e-mails. Looking in the log, it appears the ReviewAssistant thinks it's a timesout, but we are definitely getting e-mails.

There are hundreds of these in the log:

Review Assistant 2.0.108.
Message cannot be sent to [email protected].

Error occurred in SendMail at 10/10/2013 8:35:45 AM:

Message: The operation has timed out.
Source: System
TargetSite: Void Send(System.Net.Mail.MailMessage)
HelpLink:
Type: System.Net.Mail.SmtpException
StatusCode: GeneralFailure
HResult: -2146233088
Stack:
at System.Net.Mail.SmtpClient.Send(MailMessage message)
at #=q6nENhY0LbSduQt0ailxbGpWPMWbXairSU9ASX1raEv$rcs$3T8fGJHrQvfSLI5a0.#=qJZvQEeahJbPEetcn2jmnZw==(String #=q_3ipRQxTpniIpfFx8CGibA==, String #=qN9B62$gwkTfheAQkn4pEug==, String #=qzDVNdBMnTKSiDKiBepZu2Q==, String #=qf9ZkaibXRPeiDmgEZPOQoQ==)

Thanks. I installed it and it set the service to Local System, and I can get in via Windows Auth.

Thanks, your support is great! That did it. Odd that it worked fine before.

I tried to Choose an Svn revision today and instead of getting a list of revisions, the Tortoise Svn splash screen pops up, then I get "Incompatible xml output" from RA.

This worked a few days ago while I was in the office. Today I am working from home and using a VPN. And my domain password was changed today. Svn works fine otherwise, just not from RA. In RA, I tried using both Windows and RA Auth accounts and both do the same thing.

I entered my new password in the "Connecting to SVN" dialog that gives the error message, and I also cleared credentials in RA, but still get the error.

Any ideas?

Aha! After being acquired a year ago, our machines are in one domain, but we log into another one. I changed the RA service credentials to a domain account and it worked. Thanks again for the prompt response. (Other vendors we are evaluating are not so responsive.)

Thanks for the prompt reply! Here's what I just tried again.

1. I'm logged in the box with my domain account.
2. I start VS 2012 as admin.
3. I go into RA options logged in as admin
4. Go to Users, Click Active Directory
5. Find myself and click OK, I now appear in the list
6. Click Connection->Disconnect
7. Change to Windows Authentication, click Connect
8. Instantly get a popup Connection error: Invalid credentials.

I am using a trial version, and tried to use AD. It came up nicely and I added users from the domain I'm logged in with. When I tried to log in with AD, Review Assistant says:

Connection error:
Invalid credentials.

I made sure the users I added are from the correct domain. Any ideas?

Jim W.