ODBC Driver for SAP Sybase Adaptive Server Enterprise Getting Support - ODBC Driver for SAP ASE |
This document lists several ways you can find help with using ODBC Driver for SAP Sybase Adaptive Server Enterprise describes the Priority Support program.
There are a number of resources for finding help on installing and using ODBC Driver for SAP Sybase Adaptive Server Enterprise:
The ODBC Driver for SAP Sybase Adaptive Server Enterprise Subscription program is an annual maintenance and support service for ODBC Driver for SAP Sybase Adaptive Server Enterprise users.
Users with a valid ODBC Driver for SAP Sybase Adaptive Server Enterprise Subscription get the following benefits:
ODBC Driver for SAP Sybase Adaptive Server Enterprise Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for SAP Sybase Adaptive Server Enterprise-related questions from the ODBC Driver for SAP Sybase Adaptive Server Enterprise developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for SAP Sybase Adaptive Server Enterprise Subscription.
To get help through the ODBC Driver for SAP Sybase Adaptive Server Enterprise Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:
If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected]