ODBC Driver for BigCommerce

Getting Support



This document lists several ways you can find help with using ODBC Driver for BigCommerce describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for BigCommerce:

Subscriptions

The ODBC Driver for BigCommerce Subscription program is an annual maintenance and support service for ODBC Driver for BigCommerce users.

Users with a valid ODBC Driver for BigCommerce Subscription get the following benefits:

Priority Support

ODBC Driver for BigCommerce Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for BigCommerce-related questions from the ODBC Driver for BigCommerce developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for BigCommerce Subscription.

To get help through the ODBC Driver for BigCommerce Priority Support program, please send an email to odbc@devart.com describing the problem you are having. Make sure to include the following information in your message:

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact sales@devart.com

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