ODBC Driver for Magento

Getting Support

This document lists several ways you can find help with using ODBC Driver for Magento describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Magento:


The ODBC Driver for Magento Subscription program is an annual maintenance and support service for ODBC Driver for Magento users.

Users with a valid ODBC Driver for Magento Subscription get the following benefits:

Priority Support

ODBC Driver for Magento Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Magento-related questions from the ODBC Driver for Magento developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Magento Subscription.

To get help through the ODBC Driver for Magento Priority Support program, please send an email to odbc@devart.com describing the problem you are having. Make sure to include the following information in your message:

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact sales@devart.com

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