ODBC Driver for MongoDB

Getting Support



This document lists several ways you can find help with using ODBC Driver for MongoDB describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for MongoDB:

Subscriptions

The ODBC Driver for MongoDB Subscription program is an annual maintenance and support service for ODBC Driver for MongoDB users.

Users with a valid ODBC Driver for MongoDB Subscription get the following benefits:

Priority Support

ODBC Driver for MongoDB Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for MongoDB-related questions from the ODBC Driver for MongoDB developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for MongoDB Subscription.

To get help through the ODBC Driver for MongoDB Priority Support program, please send an email to odbc@devart.com describing the problem you are having. Make sure to include the following information in your message:

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact sales@devart.com

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