ODBC Driver for NetSuite

Getting Support



This document lists several ways you can find help with using ODBC Driver for NetSuite describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for NetSuite:

Subscriptions

The ODBC Driver for NetSuite Subscription program is an annual maintenance and support service for ODBC Driver for NetSuite users.

Users with a valid ODBC Driver for NetSuite Subscription get the following benefits:

Priority Support

ODBC Driver for NetSuite Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for NetSuite-related questions from the ODBC Driver for NetSuite developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for NetSuite Subscription.

To get help through the ODBC Driver for NetSuite Priority Support program, please send an email to odbc@devart.com describing the problem you are having. Make sure to include the following information in your message:

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact sales@devart.com

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