This document lists several ways you can find help with using ODBC Driver for SQL Server describes the Priority Support program.
There are a number of resources for finding help on installing and using ODBC Driver for SQL Server:
The ODBC Driver for SQL Server Subscription program is an annual maintenance and support service for ODBC Driver for SQL Server users.
Users with a valid ODBC Driver for SQL Server Subscription get the following benefits:
ODBC Driver for SQL Server Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for SQL Server-related questions from the ODBC Driver for SQL Server developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for SQL Server Subscription.
To get help through the ODBC Driver for SQL Server Priority Support program, please send an email to email@example.com describing the problem you are having. Make sure to include the following information in your message:
If you have any questions regarding licensing or subscriptions, please see the FAQ or contact firstname.lastname@example.org