Customer success manager

We are looking for a Customer success manager. It is an essential part of the Sales function and acts as a bridge between the Sales team and the rest of the business.

The product you will work with is a work time tracker for freelancers, agencies, and companies, which is called TMetric. Light interface with great control over time intervals and projects’ budgets. Flexible billable rates and crystal clear reporting. Transparent team monitoring and lots of integrations.

Responsibilities:

  • Communication with customers via different channels
  • Collaboration with product developers
  • Consolidating user feedback

Requirements:

  • Strong English skills (Upper Intermediate or higher)
  • Strong communication skills (written and verbal)
  • Ability to analyze customer feedback and provide information to stakeholders

Desirable:

  • Experience in online sales or online technical support
  • Knowledge of IT market

Please send your CV to job@devart.com.ua.