Skyvia is a comprehensive data management product with the following services: data integration, backup, query, connect, etc. We have thousands of customers worldwide from different business areas.

We are looking for talents who are willing to continuously improve their professional skills. As a Customer Support Engineer, you will be the first-line support force to the wide community of customers from all over the world (western countries mostly). You will undertake the review, analysis, and execution of related service requests of various complexity to ensure and maintain customers’ best user experience. You should be able to build an effective communication with users and customers to ensure progress in investigating and resolving their technical requests.

Requirements:

  • At least basic experience with databases (e.g. MySQL, SQL Server, PostgreSQL, etc.)
  • Upper-intermediate level of English or higher
  • Extremely proactive, organized, responsible
  • Ability to work according to a flexible schedule
  • Advanced communication skills
  • Positive and enthusiastic
  • Excellent problem-solving skills and business communication techniques
  • Business acumen

Would be a plus:

  • Experience with cloud technologies and services
  • QA and/or programming experience
  • Professional experience in a relevant position (Customer Support in IT sphere, Account manager, Sales manager)

Responsibilities:

  • Working closely with Engineering and QA when escalating issues
  • Gather, process and response customers’ tickets on a daily basis and in accordance with the defined business process
  • Suggest improvements upon customer’s request
  • Conduct demo calls (preferred)

Benefits & Perks

Competitive salary

The wage is competitive and corresponds to the level of qualification and experience

Flexible work hours

Improve your work-life balance with flexible schedule

Paid sick leave

Additional 5 days of sick leave without the need for confirmation

English courses

You can take English classes in the office, at a convenient time

Coffee, tea, and sweets

An unlimited quantity and wide assortment. Fresh fruits every week

Game room

Table tennis, table soccer, darts, horizontal bar, and fitness equipment

Corporate events

Fun events that you will remember for a long time

Modern office

Comfortable and modern furniture for productive work

Meal reimbursement

The company compensates 50% for lunches delivered by third-party vendors.