Responsibilities:

  • Create examples of components usage for users
  • Reproduce bugs described by users
  • Create autotests for components
  • Refactor the existing code if necessary
  • Fix bugs found during product testing and its operation
  • Explore problems encountered by users
  • Analyze the functionality of various network protocols
  • Communicate with users

Requirements:

  • At least 1 year of experience in the development and/or support of Delphi products
  • Familiarity with new versions of RAD Studio
  • Basic knowledge of Theory of Relational Databases
  • Basic knowledge of HTML and CSS
  • Ability to research the functionality of new network protocols
  • Level of English - Pre-intermediate or higher.

Work mode: remotely or office, when the quarantine ends - only office.

Team: 2 Developers, 5 Support Engineers, 1 QA, 1 Technical Writer, 1 Project Manager.

How we work:

We get user requests via multiple channels: Zoho Desk, chats, and forums. The Support Engineer must prioritize tasks (critical issues are handled first) and provide answers to users.

Before answering the tickets, the Support Engineer must reproduce the problem himself, or with the help of the team members (Support Engineers, QAs, Developers).

If a problem cannot be reproduced, the Support Engineer should write a test application that demonstrates the required functionality to help a user solve the problem.

If a bug is found during the problem reproduction, the Support Engineer should fix it, if possible, or create a request to the developers.

Also, when developers implement new functionality, the Support Engineer must create autotests covering this functionality.

Interested?

Please share your contact details along with your resume and our recruiters will contact you shortly.

Apply via Devart website

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Benefits & Perks

Competitive salary

The wage is competitive and corresponds to the level of qualification and experience

Flexible work hours

Improve your work-life balance with flexible schedule

Paid sick leave

Additional 5 days of sick leave without the need for confirmation

English courses

You can take English classes in the office, at a convenient time

Coffee, tea, and sweets

An unlimited quantity and wide assortment. Fresh fruits every week

Game room

Table tennis, table soccer, darts, horizontal bar, and fitness equipment

Corporate events

Fun events that you will remember for a long time

Modern office

Comfortable and modern furniture for productive work