Getting Support - ODBC Driver for Freshdesk

This document lists several ways you can find help with using ODBC Driver for Freshdesk describes the Priority Support program.

Support Options

There are a number of resources for finding help on installing and using ODBC Driver for Freshdesk:

• You can find out more about ODBC Driver for Freshdesk installation or licensing by consulting Installation and License articles of this manual respectively.
• You can get community assistance and technical support on the Community Forum.
• You can get advanced technical assistance by ODBC Driver for Freshdesk developers through the ODBC Driver for Freshdesk Priority Support program.

Subscriptions

The ODBC Driver for Freshdesk Subscription program is an annual maintenance and support service for ODBC Driver for Freshdesk users.

Users with a valid ODBC Driver for Freshdesk Subscription get the following benefits:

• Product support through the ODBC Driver for Freshdesk Priority Support program
• Access to new versions of ODBC Driver for Freshdesk when they are released
• Access to all ODBC Driver for Freshdesk updates and bug fixes
• Notifications about new product versions

Priority Support

ODBC Driver for Freshdesk Priority Support is an advanced product support service for getting expedited individual assistance with ODBC Driver for Freshdesk-related questions from the ODBC Driver for Freshdesk developers themselves. Priority Support is carried out over email and has a two business day response policy. Priority Support is available for users with an active ODBC Driver for Freshdesk Subscription.

To get help through the ODBC Driver for Freshdesk Priority Support program, please send an email to [email protected] describing the problem you are having. Make sure to include the following information in your message:

Your ODBC Driver for Freshdesk Registration number.
• Full ODBC Driver for Freshdesk edition name and version number. You can find the version number in DLL version information.
• Versions of the Freshdesk server and client you are using.
• A detailed problem description.
• If possible, ODBC Administrator Log, scripts for creating and filling in database objects, and the application using ODBC Driver for Freshdesk.

If you have any questions regarding licensing or subscriptions, please see the FAQ or contact [email protected]