About the product
Skyvia is a universal no-coding cloud platform for data integration, backup, management, and connectivity. Skyvia supports 150+ connectors, including major cloud apps (CRMs, Marketing tools, Support systems, Management, etc.), databases, and data warehouses.
Skyvia offers 5 products: Integration, Backup, Connect, Query, and Automation. Each product serves to solve a specific business task for customers. The Integration flagship product includes 6 integration scenarios, which can both solve individual technical issues and work together as a unit.
Requirements
- 1+ years of experience in Technical Support or a similar position
- Good understanding of the Technical Support principles
- Basic knowledge of SQL and relational databases like Oracle, PostgreSQL, SQL Server, MySQL
Responsibilities
- Correspond with customers through tickets in the Zoho Desk system.
- Comply with corporate technical support rules when communicating with customers across various channels such as chats, calls, and tickets
- Search for information on Skyvia resources (forum, Zoho Desk, Jira, Redmine, Confluence) and on the Internet
- Efficiently solve customers' issues
- Comply with the corporate Technical Support principles
- Interact with customers in a professional and helpful manner
- Interact with the developers and management in order to create complete responses to customers and test the products
Nice to have
- Any development or testing experience
- Fluency in spoken English
- Understanding of written European languages (English, German, Spanish, Portuguese, French)
- Experience in conducting technical demos
Working conditions
- No overtime
- Flexible working hours
- 18 working days of vacation
- 15 working days of sick leave
- Medical insurance
- English courses in the office
- Opportunities for professional development and personal growth (the company covers 50% of the tuition fees)
- Different activities: corporate parties, team-building events
*Under martial law, some of the above-mentioned points may be temporarily limited
