About the customer
Cargohouse is a logistics and fulfillment company that provides warehousing, cargo handling, and e-commerce order fulfillment services for businesses involved in domestic and international trade. The company offers inventory storage, container handling, order processing, packing, and shipping services, helping clients manage their supply chains most efficiently.
Country
USA
Product used
Challenges faced
Cargohouse was looking for a way to improve the transparency and efficiency of its fulfillment operations. One of the vital requests consistently put forth by their customers was real-time order status monitoring and shipment tracking. However, the company's processes still did not allow for timely updates.
01
The company's customer service had to respond to status requests manually
02
Slow communication made it difficult for customers to track order progress
03
Customers actively requested real-time order and shipment tracking
To address these challenges, Cargohouse integrated Devart ODBC Driver for xBase with its existing database infrastructure. It was that one crucial missing link that helped Cargohouse provide customers with online access to order tracking and management, which quickly proved beneficial for both parties. The customers were happy to get instant access to the status of their orders. Moreover, this reduced the workload of the company's customer service.
"ODBC Driver for xBase was easily integrated into our existing infrastructure and helped us implement real-time order tracking for our clients. Without a doubt, it was a great time-saver for our support service, and our customers were happy to receive order information within moments. What could be better than that?"
Manager at Cargohouse
Results achieved
+35%
higher operational productivity
It goes without saying that, after implementing the online tracking system, Cargohouse improved the productivity of their support service and drastically reduced the number of daily requests. And of course, customers can now log in to check their order status at any time.
Key features James is excited about
Effortless integration
ODBC Driver for xBase smoothly integrated with the company's existing database infrastructure. This made implementation straightforward and allowed the Cargohouse team to adopt the Driver with minimum effort.
Real-time data access
ODBC Driver for xBase enables direct online connections to the company's databases. This allows order tracking information to be updated instantly and remain accurate for both employees and customers.
Easy implementation
The integration process required minimum adjustments and helped Cargohouse introduce new tracking and management capabilities while maintaining the stability of their current infrastructure.
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Bonuses for corporate clients
These may include fast and effective deployment, corporate budget optimization, and a number of special deals.
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Dedicated manager
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