While developing the Disaster Recovery & Response services, the company wanted to connect their Salesforce platform to an external database linked to an Identification Card printing software and printer. The goal was to get two-way communication between Salesforce and that external database while operating the ID Card printing software and printer. This combination is often necessary for Disaster Recovery & Response
All the data was in Salesforce. The division responsible for the data flow had to manage it manually in Excel sheets and paper and entered the data manually into Salesforce after collecting and reviewing the paper reports. This model was slow and caused risks. Thus, the division had the following challenges:
Ryan Hebert, Engineer & Platform Analyst at Royal Engineering chose Devart ODBC Driver for Salesforce. The main reasons were that this product is designed specifically for Salesforce, had plenty of positive reviews, and came with professional customer support.
After applying ODBC for Salesforce, the company skipped collecting, reviewing, revising, and managing paper reports. Instead, they could implement the barcode system and digitize and automate the process. The data obtained from those barcodes was digital at once, and it was delivered automatically into Salesforce and then to the printing software.
Earlier, the workload was about 200 paper reports per day. The improvement made a big difference, and Royal Engineering achieved new standards of digitalization in work.
The existing customers could benefit excellently from those innovations, and the company now considers other types of work to implement with that system.